General terms and conditions of sales

Article 1. Application of the present general terms and conditions of sales

These general terms and conditions of sales are applicable to all products sold via the web shop of the Domaine Saint Vincent (www.boutique-domaine-saint-vincent.com).These conditions are available on the home page of the website. This way, it is possible to consult them even before placing an order. So by purchasing, you agree to be bound by them, excluding all other documents published by the seller, such as leaflets or catalogues that are only indicative. If the seller doesn’t respect these conditions at one specific moment, it doesn’t mean that the seller is renouncing to them and won’t enforce them later. Without any special mention agreed in writing between the two parties, all the orders are submitted to these conditions. Our products are exclusively reserved to private buyers. The buyer declares having read and agreed to the present terms and conditions before confirming the order. Confirming the order thus asserts accepting these conditions. Those ones might be modified, but the applicable conditions will be the one available on the website at the date when the order has been placed.

Article 2. Sales and means of payment

Orders shall be considered definitive after reception of full payment. The different payment methods are: bank transfer, credit card, French check. The invoice is issued by the Domaine Saint Vincent and is available in the “Order history and details” section on the customer’s account. The wines are the Domaine Saint Vincent’s property until full payment of the invoice, in accordance with the law n°80 336 of 1 May 1980. However, the buyer becomes responsible for the goods once they have been delivered; the transfer of goods is associated with the transfer of responsibility. All offers are valid within the limits of available stocks without obligation and unless sold in the meantime. All products signaled as “in stock” on the website are valid within the limits of available stocks announced by the domain or merchant that offer the product. If there’s no stock the Domaine Saint Vincent will contact the buyer within 48 hours to agree on the selection of a different product or partial or total reimbursement of the order (decision to be made by the customer).

Article 2.b Payment methods

Card
The Domaine Saint Vincent uses a secure payment system with the standard security technology of SSL, currently the safest and most widely used encryption, to process all transactions. The credit card and bank details are coded and redirected to our payment processor – Crédit Agricole. Thus the Domaine Saint Vincent does not record or store any information anywhere on the systems or premises. Only cards with the logo CB, Visa or Mastercard are accepted.

Check
Checks in Euros and only for residents of France. Address to the order of the Domaine Saint Vincent at our head office : SCEA du Domaine Saint Vincent, 94 RD Route de Nyons, 26110 Vinsobres, France.

Bank transfer

Bank transfer to following bank account:
BANQUE CREDIT AGRICOLE SUD RHONE ALPES / IBAN : FR76 1390 6001 7585 0282 0494 457 BIC : AGRIFRPP839.

Article 3. Prices

All prices are quoted in euros and include taxes (French taxes and all other applicable taxes), unless sold and without obligation. The prices are subject to typographical and display error. The Domaine Saint Vincent makes every effort to ensure that prices and descriptions are accurate at the time you place the order. But in the unlikely event that the price shown is wrong, the Domaine Saint Vincent is not required to sell the goods to the buyer at that price. In case of an error in the price of products already ordered, the Domaine Saint Vincent will contact the buyer as soon as possible in order to give either the option of reconfirming the order at the correct price or cancelling it. The price indicated on the description of the product does not include the delivery fees. All delivery charges are additional. The delivery fee depends on the country of destination and on the number of bottles ordered. The total amount to be paid is indicated on the confirmation given by the Domaine Saint Vincent. This amount includes the prices of the products, the taxes, the handling, packing and conservation costs and the administration and delivery fee. The Domaine Saint Vincent reserves the right to change the prices at any time. All promotional campaigns (vouchers, discount codes, etc.) are limited to one person per family and per campaign. The Domaine Saint Vincent reserves the right to refuse the orders that does not fulfill this requirement. Important: it’s the customer’s responsibility to select the correct country of delivery to see the products at the prices corresponding this country. The delivery costs are available on the website.

Article 4. Shipping

The Domaine Saint Vincent accepts and sends an order after reception of full payment. The goods are delivered to the private address of the buyer or to the address that has been indicated and selected during the order. The information given by the buyer during order completion engages the buyer: The Domaine Saint Vincent won’t be responsible in case of mistake or lack in the addressee’s details. In case of return of the goods, two options will be proposed to the buyer: - Either a re-shipment of the goods after participation of the buyer to the delivery fees for the new expedition (within the limits of available stocks), - Or a refund of the products, excluding the delivery fees. An order can be delivered in only one place and cannot be split to be delivered in two or more different places.

Article 5. Intracommunity delivery

Every order placed on www.boutique-domaine-saint-vincent.com and delivered in a country of the European Union shall be liable to the French law and VAT. Thus, when a customer wishes to have these goods delivered in a country of the European Union, the Domaine Saint Vincent undertakes to ship the goods in its name and on its behalf with the delivery company of its choice. The Domaine Saint Vincent does not deliver to countries outside the European Union. According to French law, each shipment to a country of the European Union is restricted to 90L (i.e. 120 bottles of 0.75L) for wines. By accepting these general terms and conditions while completing the order, the buyer certifies to know these present conditions and accept them. If an order exceeds the limit, the Domaine Saint Vincent will refuse the order and will propose an alternative solution. For more information, please contact our customer service at info@dsv-vinsobres.com.

Article 6.a. Delivery

The Domaine Saint Vincent does everything possible to deliver the goods the earliest possible and conform to the description of each product available on the website. Delays depend on availability of the products, on the type of shipping chosen and on the country of destination. If the buyer chooses products under resupplying, the goods will be sent only once all products are available. If the delays of resupplying cannot be respected, the buyer will be informed at the earliest and will be able either to wait until resupplying, cancel the order or change the products in order to have the order on time. The goods are delivered against signature within the delay indicated in the section “Shipping and delivery”. All the delays indicated in the section are an estimate only and cannot be considered as a legal obligation. If the addressee is not there the driver will leave a card for the addressee to arrange a more convenient delivery time or to indicate where the order is available for a pick up. If the driver leaves a card because the addressee is out, this will count as an attempted delivery. The delivery delays go from the order confirmation, the reception of full payment of the order and the bank authorization (for payment by credit card).

To add force majeure

The seller is not required to deliver in case of major force: war, riot, fire, strike, accidents.

Article 6.b. Transport and liability

Goods are transported at recipient’s risk. The recipient thus has to check the content of the parcel(s) and indicate any lack, damage or non-conformity on the delivery slip (paper or electronic) in presence of the deliveryman. The recipient must then notify the Domaine Saint Vincent by registered letter or e-mail (info@dsv-vinsobres.com ) within 2 days after receiving the parcel(s).

Article 7. Availability

Wine is a product subject to vintage changes. Every effort will be made to supply the vintage ordered, but in certain instances the Domaine Saint Vincent reserves the right to supply an alternative vintage provided the quality is comparable and without additional costs to the buyer. In the event of a permanent stock shortage, the Domaine Saint Vincent will inform the buyer as soon as possible and propose different solutions:

- Replacement of the product by the same wine but next vintage, or by another product from the same or higher quality at the same price,

- Refund of the missing product or of the entire order, according to the customer’s preference, - In case of a temporary stock shortage, it is also possible for the buyer to wait for the resupplying.

The client may also ask for a partial or integral annulation of the order.

Article 8. Withdrawal

In accordance with article L.121-20 of the French Consumer Code, users have 14 clear days after the delivery to inform the seller that they will return a product that they are not satisfied with and then get a refund or a replacement (by e-mail info@dsv-vinsobres.com ). The product(s) shall be in good shape, in the original packaging and accompanied by the invoice.

The goods must be returned within 14 days. This will lead to a reimbursement equal to the amount paid by the customer: this is the price of the products, reduced with the transport cost. In case some products would have been used or consumed, they will be deducted from the refund. The return charges shall be paid by the user who can choose the delivery company which will return the goods. Goods transit at buyer’s risks. To speed the process, the user should inform The Domaine Saint Vincent’ customer service by phone or e-mail. The refund will be done within 14 days after reception of the goods. In case the buyer takes note of an error by the Domaine Saint Vincent (example: wrong product delivered), he or she has to write it on the delivery slip. The Domaine Saint Vincent will refund the delivery fee and find an agreement either to replace, return or refund the products.

Article 10. Claims

The present terms and conditions shall be liable to French law. In case of a claim, the buyer shall firstly contact the Domaine Saint Vincent in order to solve the problem amicably. By default, all conflicts caused by the execution of an order or the interpretation of these terms and conditions and more generally all agreements of any kind between the parties will fall within the jurisdiction of the tribunal of our head office. In case of lack of payment, a penalty of 10% of the invoice amount will be charged (minimum 45 euros), this without damages for abusive resistance.

Article 10. Legal information

In accordance with the law n°74-631 of 5th July 1974 and the order n°59-107 of 7th January 1959, the Domaine Saint Vincent won’t sell wine to anyone who is not 18 years old or over. By placing an order, the buyer confirms that he or she is at least 18 years old and is legally capable of entering into binding contracts. Alcohol abuse can seriously damage the health. It is a product to drink and enjoy with moderation. In accordance with article 27 of Law n°78-17 from January 6th 1978, personal data are used to provide the customer with information and services that he or she may request. The customer has the right of access and rectification of the data recorded. All these information (name, address) are exclusively used by the Domaine Saint Vincent. The Domaine Saint Vincent is registered to the CNIL. The payment system uses SSL-encryption in order to protect the personal information and bank data of the buyer from being accessed by third parties.

Article 11. Privacy policy

The personal data collected are meant to meet your expectations and to process your orders. In accordance with the law n°78-17 of January 1978 the 6th on data storage, files and freedoms, you are entitled to consult, correct and erase the personal details you gave to the Domaine Saint Vincent. You may exercise this right either on your customer account or by contacting our customer service (e-mail: : info@dsv-vinsobres.com; address:94 RD Route de Nyons, 26110 Vinsobres– France).

Article 12. Images

The pictures and illustrations used on this website are non-binding. The images and photos are exclusive property of the Domaine Saint Vincent and are not free of rights.